Closing Tickets does not work

When a user in whmcs closes a ticket it does not work. When looking at the apache error logs there is a 403 error, how can I fix this?

Apache is denying PUT requests, to enable it put the following into the apahe config for the Kayako support site or in an .htaccess file where the Kayako system is installed.

Order Allow,Deny
Allow from all

If you are using IIS, then please add the PUT request into the Option Verbs area of the php application extension. This is under the Home Directory Tab -> Application Settings -> Configuration -> Application Extensions -> .php -> Edit -> Option Verbs Limit To

Print Article

Add Bookmark

Was this article helpful?

Yes, it was helpful.

No, it was not helpful.